we got answers
faq

Appointments can be made through online through JaneApp or by emailing nick@yuspr.com You can also fill out our contact form and we will get back to you in 1 business day. If you can’t find a suitable time, please contact us and we can try and work something out! 

Your initial physiotherapy appointment will be 60 minutes.  Subsequent treatments can be booked as 30 minutes, 45 minutes or 60 minutes

You’ll be moving around a lot during the session! Shorts should be worn for lower extremity (below the waist) injuries and tank tops are preferred for upper extremity (above the waist) injuries. 

We accept cash, VISA or MasterCard. We can also direct bill insurance via eClaims – please refer to the below heading for more information .

Physiotherapy services are not covered by OHIP and are due at each visit.

You do not require a doctor’s referral to be treated by a physiotherapist, however, some insurance policies require a doctor’s referral in order for the session to be billed through your extended health policy.

Please check with your insurance plan to see whether this is required for your billing and reimbursement.

We do not treat motor vehicle related accidents going through insurance or work-related injuries going through WSIB (Workplace Safety and Insurance Board). 

We are able to direct bill (via Telus Health eClaims) the following insurance companies for physiotherapy visits:

  • Chambers of Commerce Group Insurance Plan
  • Cowan
  • Desjardins Insurance
  • The Great West Life Assurance Company
  • GroupHEALTH
  • GroupSource
  • Industrial Alliance Financial Group
  • Johnson
  • Johnston Group
  • Manion
  • Manulife
  • Maximum Benefit
  • Standard Life
  • Sun Life Financial

Please Note:
– Your plan must allow for direct billing (not all plans permit direct billing).
– It is the responsibility of the patient to review specific insurance requirements including whether a medical referral is required by insurance and specific coverage information.

Feel free to contact us directly through email at nick@yurps.com if you have any other questions.